Refund policy

We want you to be happy with your piece. If something is not right, get in touch and we will make it right.

Return window

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Custom and personalized orders

Pieces made to order, meaning anything engraved with a name, a date, a set of coordinates, or a specific shoreline, are final sale and cannot be returned or exchanged. Each one is cut and poured for a single customer and cannot be resold. We confirm all spelling and details with you in writing before work begins, so please check that confirmation carefully.

Damaged or defective items

If your order arrives damaged, or there is a flaw in the work, email us within 7 days of delivery with your order number and a photo. We will repair it, replace it, or refund it, whichever you prefer. This applies to custom pieces as well. Shipping damage is our problem, not yours.

How to start a return

Email sean@coastalcreationssd.com with your order number and what you would like to do. We will reply with return instructions. Items sent back without contacting us first cannot be accepted.

Return shipping

For a change of mind return, return shipping is the customer's responsibility and the original shipping charge is not refunded. For a damaged, defective, or incorrect item, we cover shipping both ways.

Refunds

Once your return arrives and has been inspected, we will email you. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card issuer may take a few days longer to post it.